sona — LEGAL

Account & Data Deletion

This page explains how to delete your sona account, what data is removed, and what is retained.

Last updated: 2026-07-31

1.How to Delete Your Account

Sign in to the sona app, or to goingtosona.com on the web.
Go to Settings → Delete Account.
Re-authenticate when prompted. Email users enter their password; Google and Apple users complete a sign-in prompt for the same provider.
Confirm. Your account and the data listed in section 2 are removed immediately.

Send an email to goingtosona@gmail.com from the address registered to your sona account, with the subject "Delete my account".
We verify ownership and process the request within thirty (30) days.

When deletion completes, the following are permanently removed and cannot be recovered:

Authentication record — email and password, or the Google or Apple link.
Profile — display name, bio, role flags, profile photo, and private profile fields.
Saved shipping addresses, including recipient name, phone number, and address.
Posts you authored, including attached images and audio.
Comments and likes you wrote on any post.
Follow relationships, both followers and following.
Direct chat rooms where you were the only participant. In shared rooms your participation is removed and your messages are attributed to a deleted user.
Notifications sent to or from your account.
Instructor data — lessons and course pages — if you were registered as an instructor.
Healer data — sessions and healer profile — if you were registered as a healer.
Shop data — shop profile, listings, product images, and registration documents — if you were registered as a seller.
sona token transaction ledger tied to your account.
Tip records you placed on other users' posts.

A limited set of records is retained where law or platform policy requires it:

Order and tax records — Mall purchases and seller payouts — retained for the period required by tax and consumer-protection law in your jurisdiction, up to five (5) years.
Payment processor records — Stripe and the mobile app stores retain transaction records under their own policies, which sona cannot override.
Anonymized analytics and crash reports, retained for up to fourteen (14) months. These contain no information that can re-identify you after deletion.
Abuse, fraud, and safety records, retained where necessary to prevent re-registration of accounts that violated our Terms.

All other personal data is deleted at the time of the request.

You can remove individual items without deleting your whole account:

Delete individual posts, comments, photos, or audio uploads from within the app.
Remove chat rooms, or hide chat history from your own view.
Remove saved shipping addresses from Settings.

For questions about deletion or your data:

See also our Privacy Policy for the full description of what we collect and why.